Shipping policy

  1. All orders are carefully packaged to protect orders during transit, and leave us in perfect condition. In the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order.
  2. Any damage reported to us after this 24 hour period will be considered as damaged after arrival (not due to courier) and will not be replaced.
  3. Once reported to us, we will provide you with a shipping label for it to be returned back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected.
  4. In this instance it is the responsibility of the customer to then arrange for the items to be sent back at their own expense. Mickledale Lane will not pay for a second shipping label if the customer fails to return the item to the courier within 7 days.
  5. We also strongly advise that once you are in receipt of your items that you check them thoroughly before assembly/display/posting. Mickledale Lane cannot be held responsible for customer approved errors and once items have been received any approved errors need to be reported. Please see section 6.
  6. Dependent upon size and quantities, orders are sent by Royal Mail Signed For Service, or courier. Where applicable a tracking code will be provided.
  7. Foamex board orders are sent directly from our printing partners. Delivery timescales will be communicated to you when preparing for shipment.
  8. Once within the delivery network Mickledale Lane is not responsible for delivery timescales. Customers will need to contact the relevant shipping party with their tracking code for further information.
  9. Mickledale Lane is committed to sustainability - it is standard practice to re-use delivery boxes obtained from supply orders and use them for customer orders.
  10. Delivery addresses are taken from the Shipping Address provided at the time of checkout, and that is associated with your order. It is the customer's responsibility to make sure this address is accurate AT THE TIME OF CHECKOUT. Please note, that due to the delivery method you may be required to sign for your delivery. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued.
  11. Also note, commercial addresses are NOT to be used for shipping addresses due to frequent loss of item. Your home address is the only shipping address we will accept.
  12. Mickledale Lane are not responsible for any damage sustained to Save the Dates or Invitations during transport to guests.
  13. Mickledale Lane does not currently ship outside of the UK
  14. If an item arrives damaged from a third party then we will require pictures of both the damage and the box it arrived in. Failure to produce either of these will result in no replacements being arranged; we cannot claim without photographic evidence. We will only re-print the original artwork sent in these cases - we will not amend files that have already been printed once - you will receive a like-for-like replacement only.